Shipping & Returns

Shipping:

Your order will be sent within 2 working days following receipt of the order.

Shipping charges: 

The delivery time depends on the address and country of delivery:

• In France: delivery within 2 to 4 working days
• Abroad: delivery within 4 to 10 working days

The delivery time also depends on our delivery partners. If there is any problem with the delivery, do not hesitate to contact us.

• To avoid losses and delays with the Post Office in certain countries, it is necessary to use DHL. For example in Spain.
• DHL reserves the right to apply a higher price for certain remote areas.

Customs duties:

Deliveries in the following countries are subjected to customs duties, in addition to delivery fees, for the following minimum amount of purchase:

• United-Kingdom: customs duties applied on purchase from £135
• United-States: customs duties applied on purchase from $800
• Switzerland: customs duties applied on purchase from CHF65
• Canada: customs duties applied on purchase from $20

N.B: if you’ve chosen delivery by DHL in one of these countries, please note that DHL might apply additional management fees.

Click & collect:

You can also shop online and chose to pick-up your order directly at our Paris based store (9 rue César Franck 75015 Paris).

After confirming your shopping basket click to chose the shipping method: then just select click & collect. You will receive an email confirmation within 2 working days to pick-up your order at the shop.

If you have any questions, please contact us through the contact form (serviceclient@meschaussettesrouges.com).

RETURNS

Once you receive your order, you have 30 days to return the socks if they are not suitable.
Socks must not have been opened or tried on. The label must not be removed.

Please download the return & exchange form in English (or in French) and put it in your return envelope or fill the form directly online and send it back to us by email at serviceclient@meschaussettesrouges.com.

You can return any items:

• directly to our Parisian boutique;
• by shipping the items back to us (9 rue César Franck 75015 Paris) - please contact us if we have made a mistake while preparing your order. Download the return & exchange form in English (or in French) put it in your return envelope or fill the form directly online and send it back to us by email at serviceclient@meschaussettesrouges.com. Please indicate in the package why you're returning the socks, the model and size of the socks you are returning and those of the socks you would like in exchange.

In all situations, please notify us by email before returning the socks. You can use the contact form or send us an email directly at serviceclient@meschaussettesrouges.com.

Here are several different reasons that may explain why you are returning socks you ordered from Mes Chaussettes Rouges. Please list the issue in an email to us when you are returning socks, so that we can better address the problem:

1/ Quality problem: The socks are subject to four independent checks after manufacture. However, since some operations, such as remeshing, are always done by hand, a defect may occur. In this case, after notifying us, you can send them back to us at the return address below.

2/ Size problem: The sizing of the socks surprises many of our customers, as they are confused by Italian sock sizes. Although similar, Italian sock sizes differ from English and American shoe sizes, and new socks are larger than those most commonly found in stores because the feet of the socks are not elasticated, they are only elasticated at the top of the shin.

3/ Sending error: If we made a mistake in the preparation of your order, we will of course be happy to exchange them.

4/ Withdrawal: As outlined by the Chatel law, the customer has 7 days to retract their purchase. No justification is necessary. However, we would be grateful to know why you are returning them.

 

For any returns, send an email to serviceclient@meschaussettesrouges.com

Returns can be made to the following address:

Mes Chaussettes Rouges
9 rue César Franck
75015 Paris
France

Please download the return & exchange form in English (or in French) and put it in your return envelop  or fill the form directly online and send it back to us by email at serviceclient@meschaussettesrouges.com.

We remain at your disposal for any questions regarding purchases on our online luxury socks shop.