The company COMADOK SARL (hereinafter MES CHAUSSETTES ROUGES) with SIREN number 505 250 639 RCS Paris offers online sales of socks and knee-highs for men and women on the internet via the website www.meschaussettesrouges.com.
COMADOK has declared to the CNIL the customer file, (declaration number: 1771148 v 0 ) and undertakes never to give or sell the data to a third party.
To help you navigate the www.meschaussettesrouges.com website you will find multiple information concerning orders, payments, deliveries, to help you throughout your visit. Clicking on "Your account" allows you to track the status of your orders at all times. You can also modify your personal information (delivery address for example), change your password or view your past orders of socks.
To contact us, you can reach us: By phone at 01.76.53.96.20 from Monday to Friday from 9.30am to 1pm and from 2pm to 6pm By email by clicking on "Contact us" or by sending us a message to: email@example.com By mail at :
MES CHAUSSETTES ROUGES
9 rue César Franck
The present General Terms and Conditions of Sale are concluded between, on the one hand, the Company COMADOK, 9 rue César Franck 75015 Paris, hereinafter referred to as "the seller" and, on the other hand, any individual or legal entity consulting or wishing to make a purchase via the Internet sites www.meschausettesrouges.com, hereinafter referred to as "the buyer". The updated version of the General Terms and Conditions of Sale is constantly accessible online by the customer. To do so, it is sufficient to click on "general conditions of sale" where the said Conditions are referenced in their full version. The customer can also obtain this document by writing to :
MES CHAUSSETTES ROUGES
9 rue César Franck
The present conditions of sale aim to define the contractual relations between MES CHAUSSETTES ROUGES and the buyer and the conditions applicable to any purchase made through the merchant sites of MES CHAUSSETTES ROUGES (www.meschaussettesrouges.com). The following terms and conditions of sale have been established in order to inform potential consumers about the conditions and modalities in which purchases, sales and delivery of all products offered by the company on its websites take place. These General Terms and Conditions of Sale also determine the rights and obligations that sellers and consumers must respect so that transactions take place under the best possible conditions. Any order placed on the website www.meschaussettesrouges.com therefore implies that the buyer acknowledges having read the General Terms and Conditions of Sale and that he has accepted them. These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller. The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of electronic validation of the order by the buyer, on the date of receipt by MES CHAUSSETTES ROUGES of the order printed from the site and its possible proofs. Placing an order on the site www.meschaussettesrouges.com implies prior acceptance of these terms and conditions by the customer without reservation. In particular, the customer has noted that the acceptance of these general conditions of sale does not require a handwritten signature from the customer or the company MES CHAUSSETTES ROUGES. The general conditions of sale can be printed by the customer and consulted on the site.
1. Characteristics of the goods and services offered :
2. The Price :
The Price of our products are indicated in euros TTC (All Taxes Included) that is to say VAT + other possible taxes except participation in the expenses of expedition and delivery of your order. This VAT is applicable on the day of the order; any change in the rate may be reflected on the Price products or services. The Company MES CHAUSSETTES ROUGES reserves the right to modify its Price at any time but the products will be charged on the basis of the rates in force at the time of validation of your order. The Price indicated include the costs of order processing. They do not include shipping and delivery costs except for special promotions or exceptional discounts offering free shipping in mainland France under a special condition stipulated in full on the site. The amount of these costs varies according to the delivery option (Normal or Express) chosen at the time of the order; the different options are detailed in paragraph 7.4 below. In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. For all products shipped, outside the EU, Price will be automatically calculated net of tax on the invoice. Customs duties and/or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the Company MES CHAUSSETTES ROUGES. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the authorities and / or competent bodies of your country. We strongly advise you to check these aspects of the legislation with your local authorities. The products remain the property of the Company MES CHAUSSETTES ROUGES until full payment is received from Price. The Company MES CHAUSSETTES ROUGES is not primarily intended to sell to professionals. Any specific request from a professional, works council or other organisations may be processed once an initial electronic or telephone contact has been made. The Company MES CHAUSSETTES ROUGES reserves the right not to dispatch an order that may be subject to fraud or suspicion of fraud of any kind for both an individual and a professional. The Company MES CHAUSSETTES ROUGES cannot be held responsible for any attempt to defraud a third party, but undertakes to provide the competent authorities with any information it may have in order to resolve these issues. The discount percentages granted by the Company MES CHAUSSETTES ROUGES apply to the prices displayed for the purchase of a second item. The displayed rates are the Price of sale of each of the products. The Price crossed out are the Price maximum reached and applied to the products since the opening of the shop. These crossed out prices can also be the maximum Price proposed in our physical shops MES CHAUSSETTES ROUGES in high season. The Company MES CHAUSSETTES ROUGES reserves the right to change the Price of its products as well as its promotional offers at any time. The only Price applicable for the customer is and will remain the one on his own invoice. For any question relating to the Price of our products, we invite you to contact us by email at firstname.lastname@example.org;
The site offers the user to view the Price in dollars or pounds sterling, but the Price are shown only as an indication and the payment is finally made in euros.
3. Orders :
The buyer acknowledges having the legal capacity to place an order and being over 18 years of age or having written parental authorization to order on the site. The buyer, who wishes to buy a product must obligatorily : - Fill in the identification form on which he or she will indicate all the requested information. - Fill in the online order form giving all the references of the products or services chosen. To do this, he selects on the site the desired products and the desired mode of delivery. - Validate his order after having checked it. - Carry out the payment under the conditions set out in paragraph 6 below and in particular provide the seller with any supporting documents that may be required to accompany the payment. - Confirm the order and payment. The electronic confirmation of the order entails, for the buyer, acceptance of these terms of sale, the acknowledgement of having perfect knowledge of them and the renunciation to take advantage of its own terms of purchase or other conditions. His commitment is then considered to be firm and definitive. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance by the buyer of the operations carried out. The seller will communicate by e-mail confirmation of the recorded order. If the payment is made by Paypal, the seller will be committed as soon as the Paypal payment platform has authorized the payment. The date of payment authorization is the date of taking into account the order. If the Paypal payment platform does not authorize the payment, the latter would cancel itself and the seller's commitments would be non-existent. The customer can track his order on the site by clicking on "Your Account". The purpose of automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose all your personal data at any time by writing to Mes Chaussettes Rouges - Service Informatique et Libertés - Traitements n°773061 et n°1080975 - 9 rue César Franck 75015 - France.
4. Terms of payment :
The payment of the products and possible shipping costs related to the order are due in full at the time of the order to validate its acceptance by the customer. The payment is expressed in euros only and all taxes included (TTC). At the buyer's request, a paper or digital invoice will be sent to him/her, showing in a particular way the VAT to be paid. For orders outside France, the Price displayed are proposed without the French VAT, you will have to pay the VAT relating to your country of your own free will if it is not automatically requested by the customs services of your country. The Company MES CHAUSSETTES ROUGES shall not be held responsible for the non-payment of this tax or any tax relating to a shipment outside France between its customers and the customs services of their countries. The customer can carry out his payments: By check from France By Paypal from abroad By bank transfer By credit card The data recorded by the payment system of the Company's bank MES CHAUSSETTES ROUGES constitute the one and only proof of the financial transactions carried out by the means of payment used. The customer's account may be debited up to four days after the banking transaction has been carried out on your system. The Company MES CHAUSSETTES ROUGES cannot be held responsible in case of bank debit beyond this four-day period. The payment of an order can come back at any time in unpaid until 120 days after the date of placing the order. As a result, the Company MES CHAUSSETTES ROUGES reserves the right, at its sole discretion, not to ship a package whose payment, IP address or delivery address could appear dubious or dangerous for its own account or that of a third party. The Company MES CHAUSSETTES ROUGES will then have no indemnity or compensation of any kind to pay since the safety of its own customers, suppliers and service providers is at stake. For any specific request on these subjects, you can contact us at the following address: email@example.com.
5. Deliveries :
Deliveries are made to the address indicated in the order form, which can only be in the geographical area designated below, unless otherwise agreed by the seller. In the case of such an agreement, the seller cannot be held responsible if the product delivered does not comply with the legislation in force in the country where the order is delivered.5.1 Place of delivery :
The online sale of the products and services presented in the site is available in France, Belgium, Switzerland, England, Canada, Austria, Spain, Portugal and Luxembourg.5.2 Delivery times and availability :
The delivery times indicated on the site are given as an indication for products in stock. They are expressed from the reception of the payment. The offers proposed on the site are valid only within the limits of available stocks. If for any reason, the seller is unable to deliver the order to the buyer, the seller will contact the customer and offer him the possibility to change, modify or cancel his order. As the production of Gammarelli and Mazarin socks is limited, an out-of-stock condition may occur. In any case, if the delivery time should be more than two months from the date the order is taken into account, the order may be modified or the sales contract may be cancelled and the buyer reimbursed. In the event that the order contains both available products and products that are not in stock, the seller will deliver the products as and when they become available without any additional delivery charges other than those shown on the order.5.3 Delivery options :
When preparing his order, the customer benefits from the standard delivery option: the order is usually delivered within 3 to 4 working days from the time it is shipped to metropolitan France.5.4 Delivery rates :
The delivery rate of the products depends on the weight and the amount of the order. The Price of delivery is automatically displayed on the site when the customer places his order and before it is validated by him.5.5 Transport :
The risks shall be borne by the purchaser from the moment when the products have left the premises of the seller or its carrier, as well as when the customer returns the product to the seller. The Seller shall ensure that the products are adequately protected for transport. If, in spite of this, products of the order were damaged during transport, the purchaser may either refuse delivery of the damaged products or make handwritten, dated and signed reservations on the transport voucher or at the post office depending on the mode of transport used. He will also have to contact MES CHAUSSETTES ROUGES within 24 hours by following the return request procedure of the site accessible from "Your account" then "see my previous orders" then "order details" indicating the product concerned and the reason for the return request. After verification, the seller will provide the buyer with a return number and the procedure to follow by e-mail. The product must be returned by the customer in its original packaging, intact and sealed. The photocopy of the invoice must be attached to the product and the return number marked on the transport packaging. The seller will deliver the replacement product at its own expense within the limits of available stocks after returning the damaged product. The cost of returning the damaged product will be reimbursed to the customer on proof of payment. The seller will not accept returned products if a return number has not been communicated to the buyer.
In the event of a delivery problem linked to an erroneous address, MES CHAUSSETTES ROUGES declines all responsibility and cannot take charge of a new shipment at its own expense.5.6 Product missing on delivery or delivery not in conformity with the order :
If the customer finds that a product is missing at the time of delivery, the customer must contact the seller within 48 working hours of delivery with his order number. The seller will then deliver the missing product as soon as possible without additional shipping costs or will proceed to the exchange of the product if the delivery does not conform to the order. To proceed with the exchange, the customer must contact the seller: - either, for the missing products, by sending a message to firstname.lastname@example.org, with his order number - or, for the products delivered not in accordance with the order, by following the return procedure of the site accessible from "Your account" then "see my previous orders" then "the details of the order". The customer may then request a return number indicating the product he wishes to return and the reason for the return. After verification, the seller will communicate by e-mail a return number to the customer and the procedure to follow. The product must be returned by the customer in its original packaging intact and sealed. The photocopy of the invoice must be attached to the product and the return number marked on the transport packaging. The cost of returning this item will be refunded on proof and the product that was not delivered in accordance with the order will be delivered without additional shipping costs to the customer.
6. Withdrawal :
Buyers, non-professional natural persons, benefit from a withdrawal period of twenty days from the delivery of their order to return the product to the seller for exchange within the limits of available stocks or reimbursement without penalty, except for the return costs. Within 30 days, the buyer may request reimbursement of the product or its exchange for another product of an amount at least equal to or greater than the previous one (excluding delivery costs or additional services). To do so, the customer must contact MES CHAUSSETTES ROUGES to request the return of the item in the following manner: - If he wishes an exchange: by message to MES CHAUSSETTES ROUGES indicating the order number, the new article will be delivered as soon as email@example.com receives the article initially ordered. The new article will be returned at the expense of the buyer and upon payment of the possible additional Price for the payment of the new article as well as its delivery costs. - If he wishes to return the article: by following the return request procedure of the site accessible from "Your account" then "see my previous orders" then "order details". The buyer can then request a return number indicating the product he wishes to return and the reason for the return. After verification, the seller will provide him with a return number and the procedure to follow by e-mail. The product must be returned by the customer at his own expense and risk in its original packaging intact and sealed. The photocopy of the invoice must be attached to the product and the return number marked on the transport packaging. Reimbursement will be made excluding delivery costs and other services within 30 days following the return of the product by a credit note valid for 1 year on the seller's site or in cash at the express request of the customer. Only a return in these conditions will give rise to a refund or exchange by the seller.
Personalized items cannot be returned.
7. Warranty :
All the products of www.meschaussettesrouges.com (MES CHAUSSETTES ROUGES ) do not benefit from any guarantee.
8. Returns :
Returns (out of warranty) are accepted by the seller only in the cases considered in paragraphs: 7.5 (Transport), 7.6 (Product missing on delivery or delivery not in conformity with the order), 7 (Retraction), and when they are made within 30 days of delivery by following the procedure described in the above-mentioned paragraphs. Returns (including within the framework of the guarantee) are made at the buyer's risk.
9. Liability :
If for any reason, one of these general terms and conditions should be declared inapplicable, this inapplicability will not affect the application of the other provisions of the general terms and conditions; the inapplicable provision will then be replaced by the closest possible provision. The seller, in the process of selling online, is only bound by an obligation of means; its liability cannot be engaged for any damage resulting from the use of the Internet such as loss of data, intrusion, virus, disruption of service, or other unintended problems. The seller's liability is limited to the amount of the purchase made by the buyer. The seller cannot be held responsible in case of stock shortage or late delivery by its suppliers. Under no circumstances can MES CHAUSSETTES ROUGES be held responsible for any damage whatsoever, direct or indirect, caused to the user or a third party, resulting in particular from a malfunction, failure, loss of profit, loss of data, loss of profits, operating loss, loss of software, deterioration or loss of equipment by the user or a third party. The seller shall not be liable for compensation for direct and indirect, material or immaterial damages that may result from the above-mentioned damages set out exhaustively. Nor shall the seller bear the costs of recovery, reproduction or repair of such loss or damage. The seller cannot be held responsible for any input errors made by the customer when placing the order and resulting in delivery errors or delays.
10. Retention of title clause :
The goods remain the property of MES CHAUSSETTES ROUGES until full payment of their Price.
11. Force majeure :
In case of force majeure as defined by the jurisprudence of the French courts, making it impossible for either party to perform its obligations, the respective obligations of the parties will first be suspended for the duration of its existence, excluding however the obligations stipulated in Article 14 "Intellectual Property". If this suspension lasts for more than 30 days, the contract may be terminated by right on the initiative of either party by sending a letter sent by registered mail with acknowledgement of receipt. MES CHAUSSETTES ROUGES and the co-contracting party will then no longer be bound to respect their obligations, with the exception of those resulting from article 14 "Intellectual Property", without any compensation whatsoever being due on either side. Each party shall not be held liable for any failure to meet its obligations resulting from a case of force majeure or fortuitous event within the meaning of Article 1148 of the Civil Code and the case law of the Court of Cassation. The parties already recognize as cases of force majeure or fortuitous events, cases of total or partial strikes external to the service provider, the prohibition of export, the modification of the regulations applicable to the provision of service, the blocking of means of transport, fire, lightning and flooding".
12. Intellectual property :
All the elements of the site www.meschaussettesrouges.com are and remain the intellectual and exclusive property of MES CHAUSSETTES ROUGES . Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site www.meschaussettesrouges.com are software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of MES CHAUSSETTES ROUGES . MES CHAUSSETTES ROUGES cannot be held responsible if the content of the sites to which a link is proposed with hypertext links would not be in conformity with the legal and regulatory provisions in force.
13. Archiving - Evidence :
The computerized registers, kept under reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders, order confirmations and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code. The seller's computerized registers shall be considered by the parties as proof of communications, orders, payments and transactions between the parties.
14. Dispute Resolution :
The present terms and conditions of online sale are subject to French law and more particularly to the regulation of distance selling (Articles L. 121-16 to L. 121-20 of the Consumer Code), Directive 97/7 EC of 20 May 1997 on the protection of consumers in respect of distance selling, and the law of 1 August 2000. For the resolution of all disputes relating to the sales contract, the parties are free to refer the matter to arbitration by mutual agreement. Any dispute not settled amicably or by arbitration shall be settled by the court on which the company's registered office depends in accordance with these general terms and conditions of sale and in accordance with the laws in force in that place. In case of dispute, the buyer will contact the company MES CHAUSSETTES ROUGES . Jurisdiction is attributed to the competent courts on which the company's registered office depends, notwithstanding plurality of defendants or appeal in warranty.
15. For further information :
You can send an e-mail, firstname.lastname@example.org or write to : MES CHAUSSETTES ROUGES 9 rue César Franck 75015 Paris
16. Social networks and internet presence :
COMADOK is present on some social networks such as twitter, facebook, pinterest in order to increase its notoriety with its customers and prospects as well as to make known the news of the company.
On the other hand, society will stick to strict neutrality regarding political or societal issues. The company will not answer any questions or queries on these subjects.